Better customer service in a downturn: Managing customer loyalty
Well, now it is official. Everyone is convinced that we are in a down period of the business cycle. What are the things that we should be doing so that we ride this out? It is never easy to manage a distribution business. Prices up and down, employee problems, spiraling costs, vendor relations, and customers [...]
Turning inventory into cash: Inventory control is cash in the bank
My friend, Mike Glover, has told me many times, “Cash is cash and everything else is something else.” That may seem like an odd quote for an inventory management blog, but if you are like most inventory intensive companies, much of your cash is tied up in inventory. The good news is that with a [...]
